Lesson 17 – Comparing Return Policies on Temu, Amazon, and Other Online Shopping Platforms

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Vežba 1 – Multiple Choice Quiz

1. Which platform is known for the fastest and most reliable return process?

a)Temu
b)Amazon
c)eBay
d)AliExpress

2. How long is the usual return window on Temu?

a)90 days
b)60 days
c)15 days
d)30days

3. Why does Temu sometimes refund customers without asking for a return?

a)The shipping cost is too high
b)The product is always fake
c)They have no return policy
d)The customer is always right

4. Which platform allows “no-box returns”?

a) eBay
b) Amazon
c) AliExpress
d) Temu

5. Which platform has return rules that depend on individual sellers?

a) Amazon
b) Temu
c) eBay
d) Zalando

6. Which platform is considered the best for fashion returns?

a) AliExpress
b) Zalando
c) Amazon
d) Temu

7. Which platform offers very low prices but sometimes unpredictable quality?

a) Zalando
b) Amazon
c) eBay
d) Temu

8. Which platform has improved buyer protection in recent years?

a) AliExpress
b) Amazon
c) Temu
d) Zalando

9. What do most customers want in a return process?

a) Long descriptions
b) Simple and fast service
c) Complicated rules
d) High prices

10. What is one reason customers trust Amazon?

a) Slow refunds
b) Free gifts
c) Clear and fast return process
d) No customer protection

Vežba 2 – True / False Test

1. Temu always asks customers to return the item.

2. Amazon sometimes refunds money before receiving the package.

3. All eBay sellers have the same return rules.

4. Zalando allows returns within 100 days.

5. AliExpress and Temu have similar challenges with product quality.

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