Telephone Basics – Business English A1
Telephone Basics
Kako se javiti, zamoliti za čekanje i ostaviti poruku.
Telefonsko predstavljanje
Speaking se koristi kao kratak odgovor na pitanje za osobu, calling izjava o pozivanju, a extension interni broj.
Speaking je prirodno u predstavljanju preko telefona.
Upravljanje razgovorom
Hold znači sačekati na liniji, transfer prebaciti poziv, a voicemail govorna pošta.
Hold je molba da se ne prekida veza.
Odlazni pozivi
Call back znači pozvati ponovo, wrong number pogrešan broj, a message poruka.
Call back je povratni poziv.
Test Your Knowledge
Choose the best option for each business situation. Click Check Answers for feedback and explanations.
1. "Is Mr Hill there?" "Yes, ___." (He answers.)
2. "Hello, I am ___ about my order."
3. Please dial ___ 204 to reach accounting.
4. "This is Sofia ___." (Answering the phone.)
5. "I’m ___ from ABC Supplies." (Purpose of caller introduction.)
6. Could you ___ for a moment while I check?
7. I will ___ your call to the sales team.
8. Please leave a message on my ___ if I do not answer.
9. Can you ___ the line, please?
10. Let me ___ you to our support department.
11. I am busy now. Can I ___ in five minutes?
12. Sorry, you have the ___. There is no Anna here.
13. Could you take a ___ for Mr Davis?
14. She is in a meeting; please ___ later.
15. I was trying to reach another company: ___!
Nivo A1 označava okvirnu složenost vežbanja. Test nije zvaničan CEFR ispit i ne predstavlja pravni ili finansijski savet.
