Stakeholder Communication – Business English B2
Stakeholder Communication
Komunikacija sa zainteresovanim stranama i upravljanje očekivanjima.
Stakeholder / shareholder / sponsor
Stakeholder je zainteresovana strana, shareholder akcionar, project sponsor pokrovitelj projekta.
Stakeholder može biti i osoba bez vlasničkog udela.
Očekivanja i angažovanje
Manage expectations znači realno postaviti očekivanja, align priorities uskladiti prioritete, seek input tražiti mišljenja.
Manage expectations znači pojasniti šta je realno moguće.
Nivo uticaja
Influence znači uticaj, engagement aktivno uključivanje, escalation podizanje problema višem nivou.
Engagement podrazumeva uključivanje ljudi u proces.
Test Your Knowledge
Choose the best option for each business situation. Click Check Answers for feedback and explanations.
1. A local community affected by a factory is a ___.
2. An investor who owns company shares is a ___.
3. The executive who funds and champions a project is its ___.
4. Employees affected by restructuring are each a ___.
5. Someone holding 5% of the shares is a ___.
6. We should ___ by explaining what the team can actually deliver.
7. Two departments have conflicting goals; let’s ___ before work begins.
8. Before deciding, we should ___ from frontline staff.
9. Tell the client realistically what the product can do to ___.
10. Sales and engineering should ___ for the launch.
11. The regulator has significant ___ over the project.
12. Regular workshops increase employee ___.
13. An unresolved dispute may require ___ to senior management.
14. A major client has strong ___ on product decisions.
15. Surveys can improve customer ___ in the design process.
Nivo B2 označava okvirnu složenost vežbanja. Test nije zvaničan CEFR ispit i ne predstavlja pravni ili finansijski savet.
