De-escalation and Ethical Dialogue – Engleski za rad u policiji C1
De-escalation and Ethical Dialogue
Smirivanje situacije i etička komunikacija. Kratka lekcija sa stručnom terminologijom, gramatikom i interaktivnim testom.
Ključni izrazi
- de-escalation — smirivanje konflikta
- active listening — aktivno slušanje
- reassurance — umirivanje / podrška
- boundaries — granice
- consent — pristanak
Prevedi izraze, zatim ih upotrebi u sopstvenim rečenicama.
Conditional and empathetic language
U profesionalnoj komunikaciji koristimo smiren i neosuđujući ton.
Primeri u kontekstu
- Every person should be treated with dignity.
- Showing empathy does not mean agreeing with every claim.
- The responder used non-judgmental questions.
Razlikuj opisanu činjenicu od pretpostavke i uvek vodi računa o profesionalnom tonu.
10 izraza koje treba da naučiš
Engleski izraz i značenje na srpskom. Fokus je na razumljivoj, preciznoj profesionalnoj komunikaciji.
Test: rečnik i gramatika
Izaberi jedan odgovor. Nakon provere, uz svako pitanje prikazuje se objašnjenje na srpskom.
1. The training focused on verbal _____ and respectful language.
2. The reviewer insisted on ___ the original wording.
3. The officer used _____ to understand the person's concern.
4. The response offered calm _____ without false promises.
5. The agency refrained from ___ private information.
6. The discussion established clear professional _____.
7. The worker explained the relevance of _____ where applicable.
8. The expert cautioned against ___ certainty.
9. Every person should be treated with _____.
10. Showing _____ does not mean agreeing with every claim.
11. The officer was mindful ___ the procedural implications.
12. The responder used _____ questions.
13. The caller showed signs of emotional _____.
14. The email acknowledged receipt ___ the documents.
15. The officer explained any relevant _____ honestly.
Rešenja za samostalno učenje (bez JavaScripta)
- de-escalation
- preserving
- active listening
- reassurance
- disclosing
- boundaries
- consent
- overstating
- dignity
- empathy
- of
- non-judgmental
- distress
- of
- confidentiality limits
