Persuasion & Handling Objections – Business English B2
Persuasion & Handling Objections
Argumentovanje, dokazivanje vrednosti i odgovori na primedbe.
Razumeti primedbu
Concern je zabrinutost, objection primedba, assumption pretpostavka.
Concern je razlog za zabrinutost.
Potkrepiti tvrdnju
Evidence su dokazi, demonstrate pokazati, substantiate potkrepiti tvrdnju.
Substantiate naglašava pružanje dokaza za tvrdnju.
Razmatranje kompromisa
Trade-off je kompromis sa gubicima i dobicima, value proposition vrednost ponude, alternative option alternativno rešenje.
Trade-off znači da dobitak u jednoj oblasti ima cenu u drugoj.
Test Your Knowledge
Choose the best option for each business situation. Click Check Answers for feedback and explanations.
1. The client worries about security; that’s a legitimate ___.
2. The buyer says the price is too high; that is an ___.
3. Our calculation rests on an ___ that demand stays constant.
4. Data privacy is our main ___ at this stage.
5. The sales team should answer each customer ___ calmly.
6. We need independent ___ before accepting the result.
7. Let me ___ the feature in a live demo.
8. Could you ___ the savings claim with audited figures?
9. The recommendation is based on market research ___.
10. I’ll ___ how the interface works on screen.
11. Faster shipping costs more; that’s the ___.
12. Our ___ is lower cost with better customer support.
13. If this supplier refuses, we need an ___.
14. A shorter deadline means a bigger budget; consider that ___.
15. The company’s main ___ is reliable service at a fair price.
Nivo B2 označava okvirnu složenost vežbanja. Test nije zvaničan CEFR ispit i ne predstavlja pravni ili finansijski savet.
